UK guide
UK phone systems for customer service teams
Support lines take more calls than they make, so routing, queues and a record of each call count for more than outbound minutes.
Features as publishedSources: providers' own pages
Check the minimums. Aircall and Ringover need at least 3 users; BT Cloud Voice lists a 60 month licence.
To see what your own team size, numbers and minutes would cost, use the UK cost calculator. Every provider and price is in the comparison table.
Quick facts from the pricing pages
Alphabetical. Each list is what providers publish, not a recommendation.
- Publish a UK price with no minimum user count
- bOnline, BT Cloud Voice, CircleLoop, Microsoft Teams Phone, RingCentral RingEX, Vonage Business Communications
- Unlimited UK calls on a published plan
- bOnline, CircleLoop, Vonage Business Communications
- Call recording on the entry plan
- Aircall, CircleLoop, Ringover
Features to look for
These are each provider's own words from its UK pricing page, read on 3 November 2026, with the plan the page names. We haven't tested any of these features, and this isn't a recommendation. Providers are grouped by plan and listed alphabetically, not by price. A provider that isn't named may still offer the feature; we just didn't find it on the page we read. Check the provider's page before you buy.
Phone menu (IVR)
A phone menu sends callers to the right person before anyone picks up.
Included on the entry plan
| Provider | Plan named on its page | What its page says | Source |
|---|---|---|---|
| Aircall | Essentials and Professional | “IVR and basic call flow” | Aircall pricing page |
| Ringover | Smart, Business and Unified | “IVR and call forwarding” | Ringover pricing page |
Only on a higher plan
| Provider | Plan named on its page | What its page says | Source |
|---|---|---|---|
| RingCentral RingEX | Standard, Premium and Ultimate | “Multi-Level IVR” | RingCentral RingEX pricing page |
Mentioned on the page, plan not named
| Provider | Plan named on its page | What its page says | Source |
|---|---|---|---|
| bOnline | Not named | “Interactive voice response (IVR)” | bOnline pricing page |
Call queues
Queues hold callers in order when everyone is busy, instead of sending them to voicemail.
Only on a higher plan
| Provider | Plan named on its page | What its page says | Source |
|---|---|---|---|
| Aircall | Professional | “Smart call routing and queue callback” | Aircall pricing page |
| Ringover | Business and Unified | “Advanced IVR (smart routing, call groups, queues, etc.)” | Ringover pricing page |
Sold as a paid extra
| Provider | Plan named on its page | What its page says | Source |
|---|---|---|---|
| RingCentral RingEX | Not named | “Call Queues Booster £28/month” | RingCentral RingEX pricing page |
Call transcription
A written transcript makes it quicker to follow up on a complaint or pass a call to a colleague.
Included on the entry plan
| Provider | Plan named on its page | What its page says | Source |
|---|---|---|---|
| Aircall | Essentials and Professional | “Call recordings and AI transcripts” | Aircall pricing page |
| Ringover | Smart, Business and Unified | “Call transcription” | Ringover pricing page |
Only on a higher plan
| Provider | Plan named on its page | What its page says | Source |
|---|---|---|---|
| bOnline | AI for Business Calls and AI Hero | “Transcripts & summaries” | bOnline pricing page |
Payment never changes our prices or estimates, and paid placements are labelled. How we make money.